Frequently Asked Questions

For Members

To sign up, navigate to the HOMEPAGE. At the top right, click on Become a Member and a pop up registration form comes up for you to fill.

After filling the first page, click on "continue" to move to the second page and continue filling the sign up form an click on the finish button when you are done

You will get an email with activation link, click on the activation link and you will be redirected to the homepage where you can now Login with your email and password

That’s easy- it’s a click away… just click here

At Talktomedoc, putting the interest of our Patients First is our topmost priority. This represents that we are putting a lot of efforts into making sure your data remain safe and secure so that we will continue to earn your trust. Below are some the steps we have taken to secure your data:

Privacy and security training: All employees and service providers have been trained on the sensivity of patient privacy. Additionally, all Talktomedoc employees are mandated to undergo constant security training administered by an accredited third party.

Strong encryption: We engage superior technology to protect your data. Our site uses 128-bit GCM encryption – the same standard most banks use to protect your financial information. All Talktomedoc data is transferred over SSL and TLS 1.2, which are security standards used by the US government for secured traffic (FIPS compliant).

Security conscious features: We create features that safeguard data on your end, too. For example, you will be automatically signed out from the platform if you are inactive for some minutes after logging in, we set requirements on your password strength, and we lock your account if the incorrect password is entered too many times.

We have provided some necessary information that will guide to select or choose the doctor of your choice. These are: years of experience, rating, location, education etc.

When you’re choosing a doctor, you should look at his or her professional statement, education, background, and verified reviews from other patients. Don’t forget to leave a review after your Talktomedoc appointment so you can help other patients find the right doctor!

But if you require to be guided, our knowledgeable General Practitioners who are always happy to guide you through, to get your health back on track. When you log in, they will be the first to welcome you on board and assess your situation.

Simply sign in to your Talktomedoc account to change your scheduled appointments. Nevertheless, too many cancelling or rescheduling may affect other patients who will like to use the slot as you. result in your account being locked, and we’d hate to see that happen! This policy ensures that doctors’ calendars stay accurate and trustworthy for the other patients who depend on them.
A moderator coordinates all reviews, so it can sometimes take up to 48 hours. We appreciate your patient. Please keep your reviews and rating coming as we love your feedback as they make us amend and reinvent our processes to serve you better.
It is good practice to see your physician face to face. At least once a year is recommended or more frequently for more serious problems. If our treatment of your medical malady hasn’t resolved or improved within three days (72 hours) our doctors will advise you on the next steps to follow and if it requires referral to a health facility, you will be referred.
No, we require every adult to have separate accounts because individual personal information is not the same. If your friend is signed up on TalktomeDoc you can actually share part of your credit with him/her via a feature in your account called "Gift of Health".
Yes! However, when you have been accessed by a doctor on the platform and it is observed that the illness is beyond what can be treated right there and then, you will be referred to the closest hospital to you or any other hospital of your choice for proper monitoring and follow up .
Generally, anyone from ages 18 to 100+ years, can sign up to own an account on TalktomeDoc but people from the ages below 18 years will have to be added by an adult as a family member, depending on the type of account the adult has for the minors to gain access to a doctor for consultations. Infant from age 5 registered under their Adult parent can still be seen via the parent's account at any time.

For Doctors

To sign up, navigate to the HOMEPAGE. At the top right, click on sign up as a service provider and a pop up registration form comes up for you to fill.

After filling the first page, click on "continue" to move to the second page and choose your type of service provider which is "Doctor", then continue filling the sign up form an click on the finish button when you are done

You will get an email with activation link, click on the activation link and you will be redirected to the homepage where you can now Login with your email and password

Your device will ring out. if you are on a laptop, you will hear a ring sound on your laptop with a display of an incoming call.
Prescriptions are to be issued within 24 hrs after a member has consulted with you, if not, this page will be hidden after 24 hours until the member consults with you again. This also applies to Referral to hospital and diagnostics center.

For Hospitals

To sign up, navigate to the HOMEPAGE. At the top right, click on sign up as a service provider and a pop up registration form comes up for you to fill.

After filling the first page, click on "continue" to move to the second page and choose your type of service provider which is "Hospital", then continue filling the sign up form an click on the finish button when you are done

You will get an email with activation link, click on the activation link and you will be redirected to the homepage where you can now Login with your email and password

Note: This signup process is only for the TalktomeDoc solution that only allows referrals of members to your facility. If you need a customized solution that will transform your facility to a teleheath hub, contact us on [email protected] or speak to our TalktomeDoc support Team via live chat

For Pharmacy Stores

To sign up, navigate to the HOMEPAGE. At the top right, click on sign up as a service provider and a pop up registration form comes up for you to fill.

After filling the first page, click on "continue" to move to the second page and choose your type of service provider which is "Pharmacy Store", then continue filling the sign up form an click on the finish button when you are done

You will get an email with activation link, click on the activation link and you will be redirected to the homepage where you can now Login with your email and password

Note: This signup process is only for the TalktomeDoc solution that only allows referrals of members to your facility. If you need a customized solution that will transform your facility to a teleheath hub, contact us on [email protected] or speak to our TalktomeDoc support Team via live chat